Online Ordering Terms and Conditions

Our Details

Mailorder Department
Howarth of London
31 Chiltern Street
London
W1U 7PN

Telephone: +44 (0) 20 7935 2407
Fax: +44 (0) 20 7224 2564
Email: mailorder @ howarth.uk.com

Delivery

We pride ourselves on offering a fast and efficient service.

Where items are in stock we can normally deliver:

  • to UK addresses on the next business day.
  • untracked deliveries (to addresses in Europe) between 2 - 14 days business days.
  • tracked deliveries (both to Europe and the rest of the world) between 2 - 10 business days.

Part Orders

If any items you order are not in stock, we will email you to keep you informed. Depending on your location, we may wait until your complete order is in stock before dispatching. If you require any of your order urgently, please contact us.

Privacy

We will not disclose your personal details to any other companies. -- See our Privacy Policy for more information

Credit-Card Security

Credit card details are encrypted and sent to our card provider’s servers over a secure connection.

Prices

We will contact you if the price of an item has changed and your order will cost more than you were informed at time of ordering.

Returns and Cancellations Policy

Howarth offer a no quibble 30 days returns policy. Goods must be returned in a saleable condition.

We do not accept returns of the following:

  • Reeds
  • Any items if sealed for hygiene reasons on delivery to you and becoming unsealed after delivery
  • CDs if sealed on delivery to you and becoming unsealed after delivery
  • DVDs if sealed on delivery to you and becoming unsealed after delivery
  • Computer software if sealed on delivery to you and becoming unsealed after delivery
  • Sheet music with digital content where the CD packaging has been opened or where the online licence code has been revealed
  • Items that are made to the customer’s specifications or which have been clearly and irremediably personalised.

You are responsible for the cost of returning the goods (unless they are faulty) and ensuring their safe return. We recommend that you use a tracked service to return goods to us.

Refunds

We will refund you for returned goods that we have agreed to accept back. If you return a full order, you will also receive a refund of the original standard delivery charge. If you paid for an enhanced delivery service, you will still only be refunded the standard postage charge as per your statutory rights.

We will not refund any costs incurred in returning the product to us unless previously agreed otherwise.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

If goods are faulty

In the unlikely event that received goods are faulty, we will provide a replacement or repair at no cost to you.

Should you prefer a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase. Please see our full returns policy for information on how your rights to a refund changes depending on how long after your purchase a fault appears.

Full terms and Conditions Documents

The full document can be found here

Some policies are also listed below


Last updated: 31 October 2019

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London Hours
M-F:  9.30am - 5.30pm
Sat:  10am - 4.30pm
Sun:  Closed